Shipping Policy
SHIPPING POLICY
1. *Order Processing:*
- Orders are processed promptly upon payment confirmation.
- Customized or made-to-order products may have longer processing times.
2. *Shipping Destinations:*
- Fabric Forever ships products domestically within India and internationally to specified countries.
3. *Shipping Charges:*
- Shipping charges are calculated based on the shipping destination and the weight of the order.
- The charges are displayed at the time of checkout.
4. *Delivery Timeframes:*
- It may take upto 4-10 business days to deliver a product within india and 5-10 business days for international locations.
- Customized or made-to-order products may have longer delivery times.
5. *International Shipping:*
- International orders are subject to specific customs duties and policies of each country.
- Customers are responsible for any customs duties, taxes, or fees.
6. *Order Tracking:*
- Customers will receive a tracking number once the order is shipped via email.
- Use the provided tracking number to monitor the status of the shipment.
7. *Shipping Confirmation:*
- A shipping confirmation email is sent once the order has been dispatched.
- It includes tracking information and estimated delivery dates.
8. *Delivery Attempts:*
- Courier companies typically attempt delivery multiple times.
- If unsuccessful, a notice is left for alternative arrangements or pick-up.
9. *Damaged or Incomplete Orders:*
- In the rare event of a damaged, defective, or incomplete order, contact Fabric Forever within 48 hours of receiving the order.
- Provide pictures/full unboxing video of the issue via email at fabricforeverindia@gmail.com.
-Claims after 48 hours of parcel receipt will not be entertained.
10. *Quality Control:*
- All products undergo rigorous quality checks before packaging and dispatch.
11. *Reverse Pickup Service (India Only):*
- Fabric Forever offers a free reverse pickup service for domestic orders with genuine manufacturing defect /damage product.
- The courier company representative will collect the product within 3-5 working days.
12. *Return Shipping Responsibilities (Outside India):*
- For international orders, customers are responsible for return shipping costs.
- Follow the specified return process and contact fabricforeverindia@gmail.com for instructions.
13. *Refund Process:*
- Refunds for returned products are processed within 15-25 working days after receipt.
- Shipping charges are deducted from the refund amount.
14. *Shipping of Replacement Products:*
- Replacement products are shipped within the same timeframes as regular orders.
15. *Delivery Address Accuracy:*
- Ensure accurate delivery address details to avoid shipping issues.
- Fabric Forever is not responsible for delivery issues due to incorrect addresses.
-In case of inaccurate adress /new adress update given by customer, return parcel charges and re forwarding charges will have to borne by customer.
16. *Undeliverable Packages:*
- In case of undeliverable packages, customers will be contacted for updated shipping information.
17. *Force Majeure:*
- Fabric Forever is not liable for delays or non-delivery due to circumstances beyond its control (e.g., natural disasters, strikes, customs delays,Courier related delays).
18. *Contact Information:*
- For any shipping-related inquiries, contact Fabric Forever at fabricforeverindia@gmail.com.
19. *Review of Shipping Policy:*
- Customers are encouraged to review the shipping policy periodically, as it may be subject to updates.
20. *Governing Law:*
- The shipping policy is governed by the laws applicable in the jurisdiction of Fabric Forever.
21. *Partial Order Fulfilment :*
-In case of multiple items in a single order , there may be a case few items go out of stock by chance or any other reasons , in that case the available items will be sent and the rest unavailable items amount will be refunded to the original source . The items which are available cannot be cancelled / returned due to partial fulfilment .
This Shipping Policy is subject to change, and customers are advised to review the terms periodically. Fabric Forever reserves the right to amend or modify this policy without prior notice.
