Shipping Policy
SHIPPING POLICY
1. *Order Processing:*
- Orders are processed promptly upon payment confirmation.
- Customized or made-to-order products may have longer processing times.
2. *Shipping Destinations:*
- Fabric Forever ships products domestically within India and internationally to specified countries.
3. *Shipping Charges:*
- Shipping charges are calculated based on the shipping destination and the weight of the order.
- The charges are displayed at the time of checkout.
4. *Delivery Timeframes:*
- It may take upto 4-10 business days to deliver a product within india and 5-10 business days for international locations.
- Customized or made-to-order products may have longer delivery times.
5. *International Shipping:*
- International orders are subject to specific customs duties and policies of each country.
- Customers are responsible for any customs duties, taxes, or fees.
6. *Order Tracking:*
- Customers will receive a tracking number once the order is shipped via email.
- Use the provided tracking number to monitor the status of the shipment.
7. *Shipping Confirmation:*
- A shipping confirmation email is sent once the order has been dispatched.
- It includes tracking information and estimated delivery dates.
8. *Delivery Attempts:*
- Courier companies typically attempt delivery multiple times.
- If unsuccessful, a notice is left for alternative arrangements or pick-up.
9. *Damaged or Incomplete Orders:*
- In the rare event of a damaged, defective, or incomplete order, contact Fabric Forever within 48 hours of receiving the order.
- Provide pictures/full unboxing video of the issue via email at fabricforeverindia@gmail.com.
-Claims after 48 hours of parcel receipt will not be entertained.
10. *Quality Control:*
- All products undergo rigorous quality checks before packaging and dispatch.
11. *Reverse Pickup Service (India Only):*
- Fabric Forever offers a free reverse pickup service for domestic orders with genuine manufacturing defect /damage product.
- The courier company representative will collect the product within 3-5 working days.
12. *Return Shipping Responsibilities (Outside India):*
- For international orders, customers are responsible for return shipping costs.
- Follow the specified return process and contact fabricforeverindia@gmail.com for instructions.
13. *Refund Process:*
- Refunds for returned products are processed within 15-25 working days after receipt.
- Shipping charges are deducted from the refund amount.
14. *Shipping of Replacement Products:*
- Replacement products are shipped within the same timeframes as regular orders.
15. *Delivery Address Accuracy:*
- Ensure accurate delivery address details to avoid shipping issues.
- Fabric Forever is not responsible for delivery issues due to incorrect addresses.
-In case of inaccurate adress /new adress update given by customer, return parcel charges and re forwarding charges will have to borne by customer.
16. *Undeliverable Packages:*
- In case of undeliverable packages, customers will be contacted for updated shipping information.
17. *Force Majeure:*
- Fabric Forever is not liable for delays or non-delivery due to circumstances beyond its control (e.g., natural disasters, strikes, customs delays,Courier related delays).
18. *Contact Information:*
- For any shipping-related inquiries, contact Fabric Forever at fabricforeverindia@gmail.com.
19. *Review of Shipping Policy:*
- Customers are encouraged to review the shipping policy periodically, as it may be subject to updates.
20. *Governing Law:*
- The shipping policy is governed by the laws applicable in the jurisdiction of Fabric Forever.
This Shipping Policy is subject to change, and customers are advised to review the terms periodically. Fabric Forever reserves the right to amend or modify this policy without prior notice.
